Help Needed! New Customer Service Job Opening!

Do you want to have a job with a BIG purpose and mission?

Do you want to make an impact in the fishing world?

Do you want to work with Salt Strong?

The great news is that with all of our recent growth, Carrol needs some help in the customer happiness department (so don’t worry Insiders, Carrol isn’t going anywhere).

Here are the job details.

Job Title:

Director of Customer Happiness

Job Duties:

  • Customer service manager:
    • Manage & respond to incoming emails and phone calls from the Salt Strong community and Insider Club
    • Actively communicate with our Insider Club members to ensure all customer inquiries get addressed quickly
    • Facilitate new customer onboarding process for our members (learn the systems and help new clients access their online products)
  • Shipping & Fulfillment
    • Perform key administrative role in of our tackle shipping and fulfillment processes
    • Assist in the office

Perks:

  • Be a part of a company with a BIG Mission (something you that you can be proud to tell your friends and family about – please read full Mission Statement here before applying).
  • Working in a fast-moving, high energy, and FUN company that works hard and plays hard
  • Work from your home on certain days
  • Ability to grow into various roles as the company continues to grow
  • You’ll be able to look back when Salt Strong is a billion-dollar brand and tell everyone that you were there early on…

Location and Work Times:

  • Salt Strong Main Office in Winter Haven (downtown near the post office so the candidate must live in Polk County, Florida)
  • The ability to work from home on certain days when things are caught up in the office
  • 9-6 Monday through Friday

The Ideal Candidate:

  • Hard-working
  • Honest
  • Coachable
  • Positive
  • Very good writing skills (must be a fast typer with superb grammar)
  • Energetic
  • Team player
  • Shows up on time (aka 5 minutes early)
  • Willing to go the extra mile
  • Wants to be part of something big
  • Wants to be part of a fast-growing and fast-moving company
  • Can handle wearing multiple hats
  • Isn’t afraid to fail and learn from mistakes
  • Not just looking for a temporary job
  • Has a desire to move up the ladder into new and exciting roles
  • Has read over the Salt Strong Mission and fully agrees with our Values and Mission statement (you can see them all here)

Start Date:

ASAP

Pay:

Entry-level with lots of room for advancement in the company.

How To Apply:

If you think you might be a fit for this job, please do the following steps:

Fair Warning: If any of the following four items below are not included, then you will not be contacted.

  • Send an email to carrol@saltstrong.com with the subject line “I want to be part of the Salt Strong team” along with the following information:
    1. Let us know the best phone number to contact you.
    2. Attach your resume (no cover letter needed).
    3. Write a paragraph explaining why you love customer service so much

Note: All inquiries, emails, and resumes will remain 100% CONFIDENTIAL

We will contact you after we have a week or two to review all applications.

P.S. – If you know of any friends or family members that might be a fit for this role, please forward this on to them. Pa-POW!

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Elissa Hermes
3 years ago

Resume has been sent.

Jessica Davidson
3 years ago
Reply to  Joseph Simonds

I am very interested 🙂 I know hunter smith

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