This information applies to all products sold on SaltStrong.com, which is owned and operated by Salt Strong, LLC.
Hours of Operation
- Salt Strong, LLC is open Monday – Friday 9a.m. to 5p.m. Eastern
- We close for all government observed holidays
Returns and Exchanges for Salt Strong Gear
- We’re so confident that our gear is the strongest on the market that we offer a 30 day 100% satisfaction guarantee on all Salt Strong Gear allowing you get get a free exchange or a return for a full refund in the event you somehow feel that it can’t keep up with your saltiest of adventures.
- You must first notify our support department via an online return request form submission, an e-mail or call (contact info is shown below) within 30 days from your original purchase date. Once complete, you’ll receive directions on where to send the exchange item.
- You have Thirty (30) Days from the date of the original purchase to request an exchange or a return. Any exchange/return requests received after the Thirty (30) Day time limit will not be recognized.
- Once an exchange item is received, the exchange/refund process will be processed.
- Important Notes:
- Only One (1) exchange is allowed per purchase
- Given the long exchange period, there can be no guarantee that the specific gear is still available. If the gear in question is no longer available, you’ll receive credit towards another Salt Strong product up to the base cost of your original purchase.
If you have questions or comments regarding Salt Strong, LLC products, please email us at firstname.lastname@example.org or call (855) 888-6494.