Terms and Conditions
This information applies to all products sold on SaltStrong.com, which is owned and operated by Salt Strong, LLC.
Hours of Operation
- Salt Strong, LLC is open Monday – Friday 9:00 a.m. to 5:00 p.m. Eastern
- We close for all government observed holidays
- The office in Winter Haven is not open to the public
Insider Club Membership CancelLation & Refund Policy
The Salt Strong Insider Fishing Club is what our Members say is our most valuable offering because we share the most up-to-date trends, tactics, and strategies for consistently catching quality saltwater fish while also saving 20% off on fishing equipment.
It is available as a subscription plan service, and we offer the absolute best guarantee possible in the fact that we guarantee that you’ll continue to be thrilled about your purchase for the duration of your membership (annual plan gets a 365-day satisfaction guarantee & the monthly plan gets a 30-day satisfaction guarantee).
If the refund is requested within 60-days after purchase, the refund will be applied to the card that you used for the order within 5 business days. If a refund is requested over 60-days after purchase, then the refund can take up to 2 weeks because you’ll likely have to be refunded via a check sent in a letter by the US Post Office.
To start the cancellation process of you Insider membership, follow the steps below:
- Complete the REQUIRED online cancellation form. Note: if you do not complete the form, your cancellation request will not be processed
- Our customer service team will receive the request and email you with the cancellation confirmation
Limitation: You may get only 1 refund for the Insider Club membership dues… any future orders for the Insider Club after a refund has been granted are non-refundable.
Lifetime Membership: To raise money for building new features for the Insider Club platform, we sometimes offer limited time specials to get a Lifetime membership with just 1 purchase. And since this money is used to fund specific operations, it does not come with a money back option.
Gift Packages: If you received a free Gift package for joining the Insider Club annual plan and ask for a refund within the first 3-months (aka – only joining to get free gifts), we’ll deduct the price of the gifts from your refund or send you a prepaid return label to return the gifts for getting the full refund of the Insider dues. If the value of the Insider Welcome Gift is $100 or over, the first year of membership dues do not qualify for a refund.
200% Guarantee: If you purchased an annual membership after Dec 1st, 2020, the first year of your subscription is protected by an additional guarantee above the traditional 100% refund that applies to all orders. To be eligible to the additional $97.00 that makes the 200% guarantee, the following items must be true: (1) you have been an active member for a minimum of 300 days, (2) you completed the 3 core Mastery Courses that came with your membership, and (3) you posted at least 6 posts in the Community platform. If you have done all 3 of those items and still somehow feel that you’re not catching more fish than ever before, then send us an email letting us know that you’d like to claim the refund of what you paid for the Insider Club plus an additional $97.00. Our customer service team will be quick to respond and check that the requirements were completed, and we’ll issue a check within 10 days for anyone who submits the request while satisfying the eligibility requirements. Note: This guarantee is void after 365-days of insider club purchase.
Any questions, just sent an email to firstname.lastname@example.org.
Returns and Exchanges for Salt Strong Fishing Courses
The Salt Strong Courses are all structured online video-based courses that cover everything you need to know to master the topic of each course. They all come with a 100% satisfaction guarantee for an entire 365-days so that you have plenty of time to implement the tactics and strategies that you learn.
If the refund is requested within 60-days after purchase, the refund will be applied to the card that you used for the order within 5 business days. If a refund is requested over 60-days after purchase, then you’ll be paid your full refund via a check sent in a letter by the US Post Office which can take up to 2 weeks.
To claim your refund, just send an email to email@example.com saying that you would like to get a refund. Just let us know what email you used for the order along with which course you would like refuned, and we’ll follow-up with you to confirm that it was received.
Any questions, just sent an email to firstname.lastname@example.org.
Returns and Exchanges for Salt Strong Insider Club Gear
- We’re so confident that our gear is the strongest on the market that we offer a 30 day 100% satisfaction guarantee on all Salt Strong Gear allowing you get get a free exchange or a return for a full refund in the event you somehow feel that it can’t keep up with your saltiest of adventures.
- You must first notify our support department via an online return request form submission, an e-mail or call (contact info is shown below) within 30 days from your original purchase date. Once complete, you’ll receive directions on where to send the exchange item.
- You have Thirty (30) Days from the date of the original purchase to request an exchange or a return. Any exchange/return requests received after the Thirty (30) Day time limit will not be recognized.
- Once an exchange item is received, the exchange/refund process will be processed.
- Important Notes:
- Given the long exchange period, there can be no guarantee that the specific gear is still available. If the gear in question is no longer available, you’ll receive credit towards another Salt Strong product up to the base cost of your original purchase.
To request a refund or exchange, just sent an email to email@example.com and let us know what order you’re referring to and how you would like us to do and we’ll be quick to respond to you.
By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Salt Strong at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms https://legal.termsofservice.info/saltstrong-sms-terms & Privacy https://www.saltstrong.com/privacy-policy/.
Salt Strong will at times offer special deals consisting of lures that are either free of charge or just $0.01. These are only allowed on a 1 per household basis for each of the offers.
So even if any 2nd, 3rd, or more orders to the same email address or physical address gets completed, the special offer will not be sent out since it was already claimed for that household.
If you have questions or comments regarding Salt Strong, LLC products, please email us at firstname.lastname@example.org or call (855) 888-6494.
STOP WASTING TIME ON THE WATER!
Do what the “SMART ANGLERS” are doing and join the Insider Club.
Here’s what you’ll receive today when you join: