Customer Service Associate

Salt Strong Customer Service Associate 

About the company:

Crecera Brands is the driving force behind Sportsman’s Guide, Salt Strong, The Golfers World, Play Baseball and Play Softball, five of America’s leading retailers of outdoor gear, sporting goods and golf supplies. For nearly 45 years, our companies have been dedicated to helping our customers enjoy the fun, freedom, and traditions of the great outdoors. From hunting and fishing to playing ball and hitting the links, the companies of Crecera Brands deliver the gear you need to succeed. Our websites include sportsmansguide.com, tgw.com, saltstrong.com, playbaseball.com and playsoftball.com.

About the position:

We are seeking a dedicated and customer-focused Customer Service Associate to join our Salt Strong team. This role is responsible for providing exceptional service to members of our exclusive membership club, handling eCommerce transactions, and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, a passion for helping others, and experience in eCommerce and membership services.

Key Responsibilities:

Member Support: Provide prompt and courteous assistance to club members via phone, email, and chat, addressing inquiries and resolving issues related to membership and eCommerce transactions.

• Order Processing: Assist members with placing orders, tracking shipments, and managing returns and exchanges.
• Account Management: Help members manage their accounts, including updating personal information, renewing memberships, and accessing exclusive benefits.
• Product Knowledge: Maintain a thorough understanding of the products and services offered to provide accurate information and recommendations to members.
• Issue Resolution: Handle complaints and escalate issues to the appropriate departments when necessary, ensuring timely and satisfactory resolutions.
• Feedback Collection: Gather and document member feedback to help improve products, services, and the overall member experience.
• Promotions and Offers: Inform members about special promotions, discounts, and new product launches.
• Data Entry: Accurately enter and update member information in the CRM system.
• Collaboration: Work closely with other departments, such as marketing, sales, and logistics, to ensure a cohesive and efficient service experience.

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication abilities, with a clear and friendly tone.
• Problem-Solving: Strong critical thinking and troubleshooting abilities.
• Patience and Empathy: Ability to stay calm and understanding in stressful situations.
• Time Management: Ability to handle multiple inquiries or tasks efficiently and prioritize effectively.
• Tech Savvy: Comfortable using customer service software, CRM systems(HubSpot), and Gmail, Google docs, etc… (or similar programs).
• Teamwork: Able to work collaboratively with others in a fast-paced environment.
• Adaptability: Flexibility in adjusting to changing products, processes, or customer needs.

Work Environment:

• Location: Primarily remote, with occasional travel to the office (Central Florida) for training, meetings, or other in-person requirements.
• Schedule: Full time: Monday thru Friday 8am- 5pm.
• Technology: Must have reliable internet, a quiet workspace, all necessary equipment will be provided to perform remote duties effectively.
• Pay range $18 – $ 24 DOE

Start Date:

We are looking for someone to begin as soon as possible, but we are flexible with the start date for the right candidate. *Only candidates who reside in Central Florida (Tampa, Lakeland, Orlando) area will be considered.